Terms & Conditions

Private, wellness, hosting experiences with optional lifestyle elements. Experiences are flexible, informal, client-led and do not operate as structured tours or commercial tour packages.

Holistic Restorative Wellness Experiences – Burleigh Heads, QLD

By booking a consultation, package, retreat, or curated wellness experience, you agree to the following terms:

1. Nature of Services
All wellness packages are personalised, restorative experiences designed to support relaxation and emotional wellbeing.
Services provided are complementary and supportive in nature and are not a substitute for medical, psychological, or psychiatric treatment. Clients are responsible for seeking appropriate medical advice where required.

2. Independent Accommodation Providers and Third- Party
Accommodation is selected in consultation with you; however, all accommodation bookings and payments are made directly with the chosen provider. Please note that participants are required to arrange their own accommodation, and meals are not included.

  • We are not affiliated with, nor responsible for, the policies, services, quality of service, or actions of third-party accommodation or third-party providers, treatment practitioners, transport services, Cancellations or changes made by external providers.
  • Losses arising from third-party arrangements or venues.

3. Transport Disclaimer Section

Any transport provided within your experience is strictly incidental to your booked wellness session and is included solely to support the flow of your pre-arranged experience.

Transport is not offered as a standalone service, is not available separately, and is not advertised or sold independently from your wellness experience.

All experiences are private and pre-booked, and any movement between locations forms part of your curated restorative experience.

4. Booking & Payment

  • A 50% non-refundable deposit is required to secure your booking
  • The remaining balance is due 14 days prior to your scheduled experience
  • For bookings made within 14 days, full payment is required at the time of booking
  • Bookings are not confirmed until payment has been received

Note: All prices are in Australian Dollars (AUD).

5. Personal Responsibility

By participating in treatments, retreats, or curated experiences, you confirm that:

  • You are physically and emotionally fit to participate.
  • You will disclose relevant medical conditions or injuries.
  • You take full responsibility for your personal wellbeing during your stay.

If you are pregnant, undergoing medical treatment, or experiencing significant health concerns, you are encouraged to consult your healthcare provider prior to participation and provide a medical letter for clearance to engage and participate.

6. Travel Insurance
Guests are strongly encouraged to obtain appropriate travel insurance to cover unforeseen cancellations, illness, or travel disruptions.

  • Natural disasters
  • Government restrictions
  • Public health orders
  • Extreme weather events
  • Travel disruptions

Cancellation & Rescheduling Policy

  • All payments are non-refundable
  • This includes both the initial deposit and any remaining balance paid

Deposits
All deposits are non-refundable, as significant preparation and planning begins upon booking.

Client Cancellations
More than 14 days prior to arrival:
Payments (excluding deposit) may be transferred to a future booking within 6 months, subject to availability.

7–14 days prior to arrival:
50% of total package fee is non-refundable.

Less than 7 days prior to arrival:
100% of the total package fee is non-refundable.

Rescheduling

  • One reschedule is permitted if requested more than 14 days prior to your scheduled booking
  • Rescheduled bookings must be used within 6 months of the original date
  • Requests within 14 days of your booking may not be accommodated

No-Shows or Early Departures

  • No refunds are provided for no-shows, late arrivals, or early departures

Cancellation by Us
In the rare event that we must cancel due to unforeseen circumstances (including illness or force majeure), clients will be offered:

  • A full refund of fees paid (excluding third-party provider payments), or
  • A transfer to a future available date.

We are not responsible for third-party costs, including accommodation, flights, or travel expenses.

Force Majeure
We are not liable for cancellations, delays, or changes caused by events beyond our control, including natural disasters, government restrictions, or travel disruptions.

Privacy
All personal information shared during consultations and planning is treated as confidential and will not be shared without consent, except where required by law.